Frequently Asked Questions

1. Do you only sell second-hand rings?

   • Yes

2. Do you only sell rings?

   • Mostly! Make sure you follow us on social media to make sure you see any other pieces of jewellery that pops up from time to time.

3. Can I see the rings in person?

   • Absolutely, it is the best way! Contact us to book your private viewing. We can also do an online viewing if you would  prefer – Instagram Video, Skype, Zoom, Facetime, Messenger Video, you name it, we will do it!

4. What size are the rings?

   • As our rings are all second-hand, they are already made and therefore already sized. Most of our rings will be able to be re-sized by you, after the purchase. There will be a few rings that will only be able to go up or down a few sizes due to the setting, and from time to time a few that cannot be re-sized at all. We will let you know if the one you are buying is one of these. We can pass on the details of the jeweller we work with if you don’t already have one of your own. Usually, going down in size will be less expensive than going up in size.

5. Do all rings come with a valuation?

   • Most of our rings we sell for over $1,000 will come with a valuation. Valuations are available for viewing prior to purchase. Just contact us and we will send you a copy.

6. Do the rings look used?

   • All of our rings are cleaned, polished and the settings checked by a jeweller prior to you buying them. The gold is shiny and the stones are clean! As all of our rings are pre-loved, please expect that wear and tear may be visible. We will talk to you about your piece before your purchase so you know exactly what you are buying.

7. Are you able to help find the ring I am looking for if you do not have it in stock?

   • Sure can!

8. How does online purchasing work?

   • Your ring will be posted out to you on the next working day after your funds clear.

   • We will advise you of postage costs prior to purchase, as tracking and insurance requirements may change depending on the value of the ring.

   • Some countries will charge you additional tax / duty as your ring goes through customs. You will need to pay all additional charges of tax, delivery, insurance etc. It is your responsibility to find out what additional charges you may incur bringing the ring into your country.

9. Can I return it?

   • Yes, you can return the ring within 7 days of purchase. If we loved your ring enough to buy it the first time, then we’ll buy it back from you if you change your mind. Our jeweller will inspect it when we get it back from you, then we’ll give you your money back.

   • For postage returns shipping, insurance and all other costs will be your responsibility.

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